What are my shipping options?
ORDERS PROCESSED BY THE NEXT BUSINESS DAY
In the wake of COVID-19, Artbeads has taken precautionary measures by minimizing our customer service hours, suppressing interactions in the warehouse, and diligently maintaining clean work stations. Strict but necessary actions that we have taken include remotely working from home if possible, and where orders are being filled employees are well-spaced, temperatures are being taken as one walks in the door, and multiple shifts have been enacted in order to shrink the number of employees in the building at any given time. For the time being, please understand that your orders may take a few extra days to get out the door and our customer service team is working hard to get through all of your important emails.
Please also note that guaranteed delivery times from UPS and FedEx are no longer possible due to the current state of overload these carriers are experiencing.
Everyone, please be safe and be well. Thank you for your understanding.
We understand how important it is for you to get your items quickly, so we make every effort to process your order the same day you place it or the very next business day. Order before Noon Pacific Time (PT) for the fastest delivery. Orders placed after Noon on Friday, or any time on Saturday or Sunday, will ship on Monday or the following business day if the Monday falls on a holiday.
Exceptions: We always strive to process quickly, but sometimes there may be delays due to reasons which are beyond our control:
- Incorrect billing or shipping address
- Payment delay or issue
- Delays due to severe weather conditions
- Delays attributed directly to the carrier
- Extremely high order volume due to a current sale
FREE ECONOMY SHIPPING IN THE USA FOR ORDERS OVER $25
Artbeads.com is your online source for exceptional beads and jewelry making supplies at low prices. As part of our effort to help you save money, Artbeads.com offers FREE shipping in the U.S. on all orders over $25. Simply choose "Free Economy" at checkout to take advantage of these savings!
Amount is calculated after all discounts and coupons have been applied. Orders under $25 will be charged a $4.49 shipping fee
Don't love it? Return it fast and easy, with our free return label. Get the details here.
$4.99 SHIPPING TO CANADA
We don't want our neighbors to the north to miss out on the savings! Artbeads.com offers $4.99 shipping to Canada with no minimum order. Simply select "Canada $4.99 First Class Mail" at checkout to take advantage of this fantastic offer! Please note that duties, taxes and other import related fees may apply. See below for more details.
GREAT INTERNATIONAL SHIPPING RATES
In addition to our fantastic shipping offers for the United States and Canada, we offer some of the best international rates available, including flat rate priority shipping for orders under 1.8 kilograms (4 pounds)! International orders shipping via FedEx will be charged the actual cost of the shipping based on the weight of the order. Please note that duties, taxes and other import-related fees may apply. See below for more details.
SHIPPING RATE TABLE
Listed below are your options for shipping methods, estimated delivery times and costs:
U.S. Shipping Rates
|Economy Mail||2-8 business days||FREE ($4.49 for orders under $25)||USPS does not guarantee delivery times.|
|Priority Mail w/ Delivery Conf.||1-5 business days||$6.99||USPS does not guarantee delivery times.|
|Express Mail||1-3 business days||$26.99||(Signature Required) USPS does not guarantee delivery times.|
|FedEx 3-Day Express Saver||3 business days||$19.99||(Signature Required) There is NO Saturday or Sunday delivery.|
|FedEx 2-Day||2 business days||$21.99||(Signature Required) There is NO Saturday or Sunday delivery.|
|FedEx Standard Overnight||1 business day, typically by 4:30pm||$26.99||(Signature Required) There is NO Saturday or Sunday delivery|
Canadian Shipping Rates
|Canada First Class Mail||1-3 weeks||$4.99||Only available for orders weighing less than 1.8 kg (4 lbs). This shipping method is not trackable and delivery times are not guaranteed.|
|Canada Priority Mail||5-14 business days||$19.99||Only available for orders weighing less than 1.8 kg (4 lbs). This method is not trackable and delivery times are not guaranteed.|
|Canada Intl. Priority FedEx||2-4 business days||displayed at checkout||(Signature Required)|
International Shipping Rates
|International Priority Mail||1-3 weeks (depending on the destination and customs)||$26.99||Only available for orders weighing less than 1.8 kg (4 lbs). This shipping method is not trackable.|
|International Priority FedEx||2-4 business days||displayed at checkout||(Signature Required) Not available for all countries.|
At Artbeads.com, we make every effort to process (pack and ship) your order by the next business day, while making sure that your order is both accurate and carefully packaged.
You will be able to choose your shipping method at the time of checkout. All shipping charges are final. You will never have to pay more for shipping than what you see when completing checkout. Duties, Customs, and any import fees may apply and are your responsibility.
Please Note: We do not ship C.O.D. For larger orders, we often attach insurance or request delivery confirmations, which is paid by Artbeads.com.
Artbeads.com is proud to celebrate the following holidays:
- Memorial Day
- Independence Day
- Christmas Day
- New Year's Day
We will be closed and will not process or ship any orders on those days.
In addition to the Holidays above, the Post Office is closed for these Holidays:
- Martin Luther King Jr.'s Birthday
- Presidents' Day
- Labor Day
- Columbus Day
- Veteran's Day
While we will be open on these holidays and processing orders, unfortunately, due to all carriers (U.S. Mail, FedEx, etc.) being closed on these days, we will not be able to ship out any orders.
All orders received by Noon (12:00) PT with expedited shipping options will be processed the same day, Monday through Friday. Orders received after Noon PT will be processed either the same day as received or the following business day. We do not process orders on Saturdays and Sundays.
Our orders ship from Boise, Idaho (USA), which means that some orders mailed to the East Coast, or outside of this country, may not arrive as quickly as orders mailed to destinations that are closer to Idaho. Please note that occasionally, orders may take longer to process than stated due to large order volumes associated with holidays, special promotions, or delays associated with the carrier. Additionally, the FedEx shipping options we offer do not include deliveries on Saturday or Sunday. International orders pass through customs, which may add additional delays. For more information on possible service interruptions with shipments sent via USPS please click here. For shipments sent via FedEx please click here.
Important: FedEx will not deliver to a P.O. Box, nor does it deliver on Saturday or Sunday.
Changes to delivery addresses: If we are asked to make a change to a delivery address once a shipment left our facility, we will contact the courier to try and have them reroute the shipment. This may result in additional fees that you will be responsible for. Note that changes to delivery addresses are not possible for shipments sent via USPS.
Refusal of Package: If you refuse or do not claim a package shipped via FedEx you will be responsible for the original delivery charges and be charged the fee to ship the package back to us as well as any duties charged to us.
Deliveries to Hotels: When requesting delivering to a hotel, if the front desk refuses the package for any reason you will be responsible for the original delivery charges as well as any charges required to reship the package.
Economy Mail: Artbeads reserves the right to ship either directly with USPS for domestic economy mail or to use alternative contracted third party carrier(s) to ship with instead.
Delays beyond our control: Delays in delivery due to "Acts of Nature" or mechanical issues will not be reimbursed.
APO/FPO Addresses: Note that only our USA Economy Shipping and USA Priority Mail methods are available for APO/FPO shipments. Neither USA Express Mail or Federal Express are currently available.
Customs Charges/Import Duties: For international orders, any duties, taxes or other import fees assessed by customs will be the responsibility of the recipient.We cannot alter Customs forms to indicate "Gift" status or otherwise. Complete invoices will be enclosed in the packages as postal and import/export regulations require.
Signature Waivers: We will not request a signature to be waived upon delivery. Customers choosing to waive required signatures with their individual carriers assume all responsibility for their orders once they leave our facilities.
Special Instruction: Please do not ask us to have the USPS leave packages "on the back porch," etc., as the USPS does not accept special requests.
FedEx Tracking: If you have elected to ship via FedEx and would like to track your order, please go to the FedEx website and enter your tracking number to check the shipping status.
Lost Packages: Due to no fault of our own, on rare occasion packages sent via the US Postal Service or other carrier never arrive at their destination. If the carrier has confirmed delivery of the package, no replacement order will be sent. Claims for missing packages shown as delivered should be handled directly with the carrier or local police department.
If you have not received your package and the carrier has not confirmed delivery, please contact us for information regarding a replacement package. For international orders, we suggest checking with your local Customs office to inquire about your order. If your order was never confirmed as received by the carrier, we may replace your order after a waiting period has elapsed if you complete an affidavit confirming that your package was never received. If we do not receive this signed affidavit form back from you within 30 days from receipt, we will assume that your order has been received and the issue has been resolved.
If your order was not received because shipping information provided during checkout was incorrect, this policy will not apply. Please contact one of our skilled customer service representatives to discuss your various options.
Countries Available for Shipping Destinations: We are happy to offer shipping options for the following countries. If the country you desire is not listed below, please contact Customer Service for details.
Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bonaire, Sint Eustatius and Saba, Brazil, Canada, Cayman Islands, Chile, China, Costa Rica, Curacao, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Fiji, Finland, France, France, Metropolitan, French Polynesia, Germany, Greece, Greenland, Guam, Guatemala, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Korea, Republic of, Kuwait, Luxembourg, Macau, Malawi, Malaysia, Malta, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norfolk Island, Norway, Panama, Papua New Guinea, Peru, Philippines, Portugal, Puerto Rico, Saint Lucia, Saint Vincent and The Grenadines, Saudi Arabia, Singapore, Sint Maarten, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, US Minor Outlying Islands, United Arab Emirates, United Kingdom, United States, Venezuela, Virgin Islands (U.S.)
Any other problems, concerns, or questions can be directed to any of our Customer Service Representatives. They can be reached every weekday (except for major holidays) from 8am to 4:15pm PT.