Save 20-35% on thousands of items at the Fall Frenzy Sale! (Click for Details)

Tech Support FAQ



Are you having technical issues while browsing our site? We have put together this FAQ to help you with some common site browsing issues.

1. What should I do if I am unable to add items to my shopping cart or my account will not stay logged in?
2. The site seems slow or not everything on the page is appearing. Is there something I can do?
3. What if I have other technical issues?



Q: What should I do if I am unable to add items to my shopping cart or my account will not stay logged in?

A: Check that your browser will accept cookies from our site.

Please choose your browser below:
 

Back to Top
 


Q: The site seems slow or not everything on the page is appearing. Is there something I can do?

A: This is most commonly an issue with cookies, temporary internet files, cache, etc. and the most common way to remedy these issues is to remove these related files. First, understand that by these related files you may lose important information in other ecommerce web sites (for example, Amazon.com, eBay, etc.) or email applications (for example, Gmail, Hotmail, Yahoo! Mail, etc.).



To clear your cookies in Internet Explorer 7 & 8:
 
1) Click Tools > Internet Options
2) Under "Browsing History", click the Delete button.
3) On the Delete Browsing History window, make sure the following boxes are checked:
  • Temporary Internet Files
  • Cookies
  • History
  • Form data
  • Passwords
  • InPrivate Filtering data
4) Click Delete





To clear your cookies in Firefox 3.2 and above:
 
1) Click Tools > Clear Recent History
2) Choose "Everything" from the drop down menu next to "Time range to clear".
3) Click the down arrow next to "Details" and make sure all boxes are checked.
4) Click Clear Now



Back to Top
 


Q: What if I have a technical issue with Artbeads.com that is not covered here?

A: Artbeads.com is available for support requests by email or by phone. You may email us at support@artbeads.com or call 1.866.715.BEAD (2323). Visit our Customer Service page for more information and a variety of ways to get in contact with us.



Back to Top
 






Secure Shopping     PayPal Acceptance Mark   Artbeads.com, Beads, Gig Harbor, WA      
Beads & Jewelry Supplies : Artbeads.com, Swarovski Beads, Glass Beads, Swarovski Crystals, Jewelry Supplies, Charms, Alphabet Beads, Seed Beads, Findings
Live chat by BoldChat