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Returns and Lifetime Guarantee Lifetime Guarantee

Our goal is for you to be completely satisfied with every purchase. We take pride in the quality of the products we sell, and offering great customer service is our top priority. If you are not completely satisfied, please follow the guidelines detailed below, and we will be happy to help you to return your purchase.

If for any reason you are not 100% satisfied with your order, you may exchange or return most items for a full refund of the original price paid, less shipping, within 60 days. We will gladly accept exchanges and returns for store credit anytime after 60 days. Items returned to us MUST be in their original condition and packaging.

Please note that we DO NOT accept returns on the following items:
  • Special orders
  • Books
  • Products that were originally purchased on clearance
  • Strands or pre-packed items that have been broken up, unsealed or otherwise altered, including wire and stringing materials that have been unspooled
  • Sold by the foot items in lengths under three feet
  • Custom "Style Lab: Jewelry Design" items
  • Unwrapped electronic games
  • gift cards
To quickly and accurately process your refund or exchange please click here for our return form and follow these simple steps:
  1. Return the items in their original packaging with a copy of the original invoice.
  2. If exchanging items, please note the item codes and payment information if applicable with your return.
  3. For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope.
  4. We recommend, but do not require that you insure your package as we are not responsible for product returns that arrive to us damaged, and will not credit you for these items. Items returned to us in a standard unpadded envelope are almost certain to be damaged by the postal service.
  5. Please send your returns to:
    Returns Department
    11901 137th Ave. Ct. KPN
    Gig Harbor, WA 98329 USA
Additional Information
Please note that refunds equal to or less than $5.00 may be issued as store credit unless specified. will refund return First Class postage only if you are returning an incorrect or defective item. For all other returns please kindly ensure that sufficient postage is affixed to the package. Any return postage or shipping charges paid by for packages that are not for incorrect or defective items will be deducted from the refund provided. For your convenience detailed information about processed returns is maintained on-site for 30 Days. Requests received after 30 days may require additional time before being responded to.

To contact our Returns Department with questions, please email

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