"I have ordered from Artbeads many times and have always been very satisfied. Even the free shipping is very fast....Their prices are very good and the website is easy to understand and use. Top notch all around."
#1 Award-Winning Customer Service Artbeads.com is a "customer-centric" company. In other words, the customer always comes first. Period. Confirming that we live up to our very tough standards are awards from the Better Business Bureau and STELLA Service, as well as thousands of reviews from actual customers.
Customers that have purchased from Artbeads have the opportunity to provide feedback on their shopping experience. Based on over 40,000 reviews, we have remained a FIVE-STAR merchant since Artbeads was founded in 1999 (read reviews)
Independent company that evaluates customer service performance awards Artbeads its “Excellent" rating (confirm our standing)
What makes us so good at what we do?
We have trained customer service representatives that are expert jewelry makers, and we all work together in the same building in the state of Washington. No outsourcing, no cutting corners.
Our staff is available to take your calls every weekday, except for major holidays when we should all be spending time at home and with our families.
FREE Returns! If you would like to make a return, no problem and no questions asked. We'll even pay the return postage from U.S. destinations. Check out the details here.
#2 Everyday Low Prices and More Ways to Save We don't claim to have the lowest prices, but we have very good prices every day. Earn extra savings from our frequent promotions that include store-wide discounts, wonderful promotions on your favorite beading categories, and hot deals on a few of your favorite items. Signing up for our newsletter will open the door to additional savings opportunities. But wait, there's more! Earn points with the Artbeads Crystal Rewards program. Every dollar you spend with us earns points that can be banked or redeemed for rewards such as gift certificates that can be shared or applied to your next order. You can also earn points by sharing and referring your friends.
#3 Quality and Selection If you ask anyone about our product quality and selection, you will hear the same response from novice to professional beader alike: Excellent! At Artbeads, we have extremely rigid quality control standards that include individual inspection of items at several checkpoints in our warehouse. If an item doesn't meet our standards, we don't carry it. What does this mean for you? You don't have to worry about whether or not you will be getting inferior beads or components. While other bead companies, like ours, may have very flexible return policies, your time is extremely valuable and shouldn't be squandered trying to find "the good stuff." At Artbeads, it's all good! And just because we carry fewer items than some of our much larger competitors doesn't mean that we don't have everything you need. We carry the top brands, such as SWAROVSKI ELEMENTS and TierraCast, and have a vast array of designer-grade jewelry-making supplies sourced from all over the world. The refined selection that we make available on our website is all hand-picked by our experienced staff of designers and buyers, but is also influenced by suggestions from our design-savvy customers and other sources that are always on top of the latest trends.
#4 Get Your Order Fast and Don't Pay for Shipping Just because you select Free Shipping at checkout doesn't mean that it goes to the back of the line in our warehouse. The minute you submit your order, the process begins. In most cases, your order leaves our warehouse within 24 hours of receiving it, sometimes faster. Did I say "Free Shipping"? That's right: Any order can ship for free in the United States as long as it is over $10. For our neighbors in Canada, we charge just $1.99 for shipping. To get a clearer picture of how Artbeads defines "fast," check out the video:
We accept all major credit cards as well as PayPal. Not comfortable submitting your credit card over the web? No problem, choose "Will call in credit card" as your payment method when you check out, then give us a call toll-free in the USA and speak with one of our qualified customer service representatives.
#6 Swarovski Create Your Style Partner There is no substitute for SWAROVSKI ELEMENTS, and as a CREATE YOUR STYLE with SWAROVSKI ELEMENTS Partner you can rest assured that you are getting only the highest quality crystals for your designs and not inferior imitations that are frequently being passed off as the real thing. As a Create Your Style Partner, Artbeads works very closely with the Swarovski team in Wattens, Austria, as well as with North American designers and Swarovski Ambassadors. We get valuable insight into upcoming trends and are first to market with each Swarovski Innovations launch. How many different Swarovski items do we carry? Nearly 8,000 last we counted.
#7 Learn, Get Inspired and Have Fun We are passionate about teaching, inspiring and being part of the vibrant jewelry-making and crafting community. With something for everyone, from first-time jewelry maker to professional designer, you will always find something in our Learning Center that will get your creative juices flowing. From handy tips and instructional videos, to over 1,000 free jewelry patterns and other resources, the Artbeads.com Learning Center is a resource that is available just for you. To stay on top of the latest trends, materials and techniques, please take a stroll through our Blog for Beaders or see why we have had over one million views on our YouTube channel.
While beading is often a solitary activity, where your mind can wander and your spirit is free to create from the heart and from the soul, there is also a community element where one can reach out for inspiration and guidance and listen to anecdotes from fellow beaders about their own challenges and triumphs in both jewelry-making as well as in life. Get to know some of our Facebook fans and engage in conversation if you're in the mood, or simply sit back and enjoy the conversation. Either way, we're are proud to be host to the world's largest community of beaders with nearly 80,000 folks just like you that have chosen to "Like" us on Facebook and the many others that follow us on Twitter and peruse our boards on Pinterest.