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Order Status

Where is my order?

To find out the status of your order, check your email inbox for an update from

The first email we send lets you know that we have received your order and have begun processing it. The next email will typically tell you when your order has been shipped. We will also email you if we are waiting for payment, to notify you of a backorder or to let you know of problems processing your order.

We understand how important it is for you to get your items quickly, so we make every effort to ship your order within 24-hours and in many cases on the same day you order it. Due to carrier pick up schedules, orders placed after 11am PT on Saturday or any time on Sunday will ship on Monday or the following business day if the Monday falls on a holiday. Exceptions may occur for situations beyond our control. Please see our shipping page for complete shipping information and details.

Ship Method Tracking? Approximate Transit Times
Economy NO 2 to 7 days
Priority Mail w/ Delivery Confirmation NO 3 to 5 days
Express Mail YES 2 to 3 days
FedEx 3Day YES 3 days
FedEx 2Day YES 2 days
FedEx Standard Overnight YES 1 day
FedEx Priority Overnight YES 1 day
Canada First Class NO 1 to 3 weeks
Canada Priority Mail NO 4 to 7 days
Canada Intl. FedEx Priority YES 1 to 3 days
International Priority NO 1 to 3 weeks
International FedEx Priority YES 1 to 3 days
I have not received any email updates regarding my order. What should I do?

Make sure our emails are not being blocked by either your internet service provider (ISP) or your email program. This may be caused by a security setting or "junk email" and "spam" filters. In order to receive our emails, you may have to revise these settings or contact your ISP to allow mail from "" to be accepted in the future.

If you have checked your junk email folders and do not have an order confirmation email, please call us at 866-715-2323.

I have received a shipping confirmation email and would like to know where my order is.

Did you get a tracking number?

Depending on the ship method you may or may not receive a tracking number (see chart). To locate your tracking number on your shipping confirmation email, look below the items and you will see the carrier listed. If there are no numbers following the carrier name, the package is not trackable.

Visit FedEx to track your package.

Visit USPS to track your package.

How long has it been since you placed your order?

If it has been longer than the estimated number of total delivery days since you placed your order and you have not yet received your order, please follow these steps:


Were there any problems processing your order? If our Order Processing or Customer Service department encountered any issues, your order may have been delayed. You would have been notified by either phone or email.


If you did not receive any notification of problems processing your order, please contact us.

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