|Our goal is for you to be completely satisfied with every Artbeads.com purchase, so we have two priorities: quality products and great customer service. |
This is what Lifetime Guarantee means at Artbeads.com.
|If you are not 100% satisfied with your order, exchange or return most items for a full refund of the original price, less shipping, within 60 days. |
We gladly accept exchanges and returns for store credit anytime after 60 days.
|Items returned must be in their original condition and packaging.|
Artbeads.com does not charge any restocking fees for valid returns.
Certain items cannot be returned (see below).
Please send your returns to:
11901 137th Ave Ct KPN
Gig Harbor, WA 98329 USA
We cannot accept returns on the following items:
- Special orders
- Strands or pre-packed items that have been broken up, unsealed or otherwise altered, including wire and stringing materials that have been unspooled
- Sold by the foot items in lengths under three feet
- Artbeads.com gift cards
Return Shipping Guidelines:
- All Items absolutely must be in their original packaging with a copy of the original invoice and a completed return form.
- If exchanging items, please note the item codes and payment information if applicable with your return.
- Exchanges for more than $10 worth of product being shipped within the United States qualify for our Free Shipping offer; otherwise, regular shipping rates apply.
- For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope. We recommend but do not require that you insure your package. We will not credit you for items that arrive damaged.
- Refunds $5.00 and under may be issued as store credit unless specified.
- Artbeads.com will refund First Class postage only if you are returning an incorrect or defective item. For all other returns, you are responsible for postage.
- Any return postage or shipping charges paid by Artbeads.com for packages that are not for incorrect or defective items will be deducted from the refund provided.
- Detailed information about processed returns is maintained on-site for 30 days. Requests for information received after 30 days may require additional time for a response.
Contact firstname.lastname@example.org for more information about returns.
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