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Additional Information

Please send your returns to:
Returns Department
11901 137th Ave Ct KPN
Gig Harbor, WA 98329 USA

When using the free postage link above, please leave the field "RMA" blank.

The following items are not eligible for returns:
  • Special orders
  • Strands or pre-packed items that have been broken up, unsealed or otherwise altered, including wire and stringing materials that have been unspooled
  • Sold by the foot items in lengths under three feet
  • Perishable items that are past the printed expiration date on their packaging
  • gift cards

Return shipping guidelines:
  • Only orders originating in the United States are eligible for our free returns service.
  • Please return items in their original packaging with a copy of the original invoice and a completed return form.
  • If exchanging items, please note the item codes and payment information if applicable with your return.
  • Exchanges for more than $25 worth of product being shipped within the United States qualify for our Free Shipping offer; otherwise, regular shipping rates apply.
  • For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope. We recommend but do not require that you insure your package. We will not credit you for items that arrive damaged.
  • Refunds for returns received after 60 days or for less than $5.00 will be issued as a store credit unless otherwise specified.
Contact for more information about returns.

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