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Additional Information

When using the free postage link above:
(1) Please leave the field "RMA" blank.
(2) Use a plain box or padded envelope, do not use Priority Mail materials.

Please send your returns to:
Returns Department
11901 137th Ave Ct KPN
Gig Harbor, WA 98329 USA

The following items are not eligible for returns:
  • Special orders
  • Strands or pre-packed items that have been broken up, unsealed or otherwise altered, including wire and stringing materials that have been unspooled
  • Sold by the foot items in lengths less than three feet
  • Sold by the inch items in lengths less than six inches
  • Perishable items that are past the printed expiration date on their packaging
  • gift cards
  • Items purchased more than 90 days ago

Return shipping guidelines:
  • Only orders originating in the United States are eligible for our free returns service.
  • Please return items in plain protective packaging with a copy of the original invoice and a completed return form.
  • For your protection, please send your return items in a plain, rigid cardboard box or bubble-padded envelope. We recommend but do not require that you insure your package. We will not credit you for items that arrive damaged.
  • Refunds for returns received before 60 days may be refunded directly to the original form of payment or will be issued as a store credit for amounts less than $10.00.
  • Refunds received between 60 and 90 days will be issued as a store credit unless otherwise specified.
  • If you would like to exchange an item, simply return it for a refund and place a new order for the desired item(s).
Contact for more information about returns.

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