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When using the free postage link above:
(1) Please leave the field "RMA" blank
(2) Use a plain box or padded envelope, do not use Priority Mail materials.
Please send your returns to:
11901 137th Ave Ct KPN
Gig Harbor, WA 98329 USAThe following items are not eligible for returns:
Return shipping guidelines:
- Special orders
- Strands or pre-packed items that have been broken up, unsealed or otherwise altered, including wire and stringing materials that have been unspooled
- Sold by the foot items in lengths less than three feet
- Sold by the inch items in lengths less than six inches
- Perishable items that are past the printed expiration date on their packaging
- Artbeads.com gift cards
Contact email@example.com for more information about returns.
- Only orders originating in the United States are eligible for our free returns service.
- Please return items in plain protective packaging with a copy of the original invoice and a completed return form.
- If exchanging items, please note the item codes and payment information if applicable with your return.
- Exchanges for more than $25 worth of product being shipped within the United States qualify for our Free Shipping offer; otherwise, regular shipping rates apply.
- For your protection, please send your return items in a rigid cardboard box or bubble-padded envelope. We recommend but do not require that you insure your package. We will not credit you for items that arrive damaged.
- Refunds for returns received after 60 days or for less than $5.00 will be issued as a store credit unless otherwise specified.
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