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When using the free postage link above:
(1) Please leave the field "RMA" blank
(2) Use a plain box or padded envelope, do not use Priority Mail materials.
Please send your returns to:
1647 S Federal Way
Boise, ID 83705-3162 USAThe following items are not eligible for returns:
Return shipping guidelines:
- Special orders
- Strands or pre-packed items that have been broken up, unsealed or otherwise altered, including wire and stringing materials that have been unspooled
- Sold by the foot items in lengths less than three feet
- Sold by the inch items in lengths less than six inches
- Perishable items that are past the printed expiration date on their packaging
- Artbeads.com gift cards
- Items purchased more than 90 days ago
Contact firstname.lastname@example.org for more information about returns.
- Only orders originating in the United States are eligible for our free returns service.
- Please return items in plain protective packaging with a copy of the original invoice and a completed return form.
- For your protection, please send your return items in a plain, rigid cardboard box or bubble-padded envelope. We recommend but do not require that you insure your package. We will not credit you for items that arrive damaged.
- Refunds for returns received before 60 days may be refunded directly to the original form of payment or will be issued as a store credit for amounts less than $10.00.
- Refunds received between 60 and 90 days will be issued as a store credit unless otherwise specified.
- If you would like to exchange an item, simply return it for a refund and place a new order for the desired item(s).
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