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Ordering & Shipping FAQs



Don't see your question answered below? Come check out our Ordering and Shipping information page for more detailed explanations.

Q: Are my online credit card transactions secure?
A: Yes. All online transactions at Artbeads.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us.

Q: Do you accept international orders?
A: We gladly accept international orders, but reserve the right to require payment via international money order in rare cases. We are capable of responding to written customer service inquiries in English, French, and Japanese. For shipping methods and costs, please refer to our Shipping page.

Q: Do you have a printed catalog?
A: Because we are constantly adding products and our inventory is always changing, a printed catalog would be out of date the day we printed it. For this reason, we do not produce a printed catalog.

Q: Do you have a physical store?
A: No. We are currently an online business only and do not have a retail store at this time.

Q: How do I get coupons?
A: We offer a generous volume pricing system available to all of our customers. In concert with these lower prices, we offer additional savings and special offers through weekly Internet coupons and weekly specials, which we post to our homepage on a regular basis. Subscribe to our email newsletter to make sure not to miss an opportunity, as our subscribers are the first to know of promotions and sometimes even have exclusive offers.

Q: How do I get free shipping?
A: We offer free shipping via the U.S. Post Office anywhere in the United States on orders $10 or more. Customers that select the USA Economy Mail Shipping option can expect their orders to be packed within about 24 hours (a little longer around the holidays) and delivered to the local U.S. Post Office. Orders shipped this method generally take about a week to arrive from the time your order is shipped but it is not unusual for a package to take as long as 10 mailing days, especially during the holidays.

Q: How long will it take for me to receive my order?
A: Processing and delivery time depend on which shipping method you choose and where the order is being delivered. For more information. please go to our Shipping section page under Ordering Info.

Q: What is your back-order policy?
A: We make every effort to maintain our inventory and mark items "out-of-stock" on our website. On occasion, however, we may have fewer items in stock than what you order. Should this happen, we will ship you what we have and adjust the amount of your purchase accordingly. We will back-order the remaining product. At this time we are unable to ship back-orders to international countries. In this case, your back-order will be cancelled. Regardless of the value of your back-order, we will make every effort to notify you by either phone or email with regard to the status of your order. International customers with back-ordered items should revisit our site frequently for those items, as we will post them back to the site as soon as they become available.

Q: I ordered enough product to get the price break; why didn't I get it?
A: We do not offer assortability, or mix-and-match, pricing. Price breaks occur when buying higher quantities of one particular item. For example, if you buy six alphabet beads that are all the same letter, you would get a better price. Purchasing six different letters, however, would not qualify you for the discount. This holds true for all of our products where volume pricing is available.

Q: Is there any sales tax?
A: Being a Washington State business, we apply sales tax to all orders being shipped to Washington State. The amount of tax collected is based on the destination the order is being shipped to. If you are a registered business with a Washington state UBI number and are eligible for tax exemption, please mail or fax your Reseller's Permit to the address/number below and taxes will be excluded from your order.

Artbeads.com 11901 137th Ave. Ct. KPN
Gig Harbor, WA 98329
Fax: (253) 857-2385

Q: What is Paypal? How do I use it?
A: Paypal is a very popular way to do business on the Internet. The reason being that the only people who will have your credit card or bank account information is Paypal. With PayPal, you can send money to anyone with an email address by simply signing up at PayPal. To pay using PayPal simply select Pay using PayPal in the payment method of the checkout screen after completing your shipping information. When you continue you will be prompted to login to your PayPal account, verify the order, send the payment then finish the checkout process. Your order will be processed once we are notified that your payment has cleared.

Q: What other shipping options do I have?
A: If you would like to receive your order faster than using our USA Standard Shipping method, we provide several options to choose from. In the U.S. you can choose from U.S. Priority Mail and U.S Express Mail, as well as various FedEx shipping options. For Canada, you can choose Canada Letter Post, Canada Global Priority or Canada Global Express. For international orders you can choose from International Global Priority, International Global Express, or International FedEx express mail. For more information on shipping methods, costs, and processing time, please go to the Shipping section of our web site under Ordering Info. Please Note: We do not ship COD. For larger orders, we often attach insurance or request delivery confirmation, which is paid for by Artbeads.com. IMPORTANT: FedEx/UPS will not deliver to a P.O. Box.

Q: Do you match prices or offer wholesale or quantity discounts?
A: We offer a volume pricing system available to all our customers. In addition to this we post a weekly coupon and weekly specials on our homepage on a regular basis, and provide free shipping on orders of $10 or more to provide even greater savings opportunities. And since our prices are among the best you will find anywhere, we don't need to match the prices of our competitors.

Q: Why can't I find an item that I had found before on your website?
A: If you can't find a particular item that you had found before on our website, that means it has been discontinued. Items are usually discontinued because of availability or quality issues, so we will probably not be carrying the item anytime soon.

Q: I've suggested products I would like to see you carry; what happened to my suggestion?
A: Your suggestion was heard loud and clear. Every product suggestion we get is notated in a suggestions log. The suggestions are presented to our Product Team when they are deciding what new product to add, and are a major factor in our decisions. In fact, some items we carry, like freshwater pearls, the crimp covers and many more, were not even on our radar until we heard from you! So, thanks again and keep the suggestions coming.

Q: Do you drop-ship?
A: Artbeads.com does not accept drop-ship orders of any kind. If a customer is found to be using our services for drop-shipping to a third party, we will cancel the order and subsequent orders will not be processed. An example of this would be the sale of our product on Ebay, with Artbeads.com shipping to the winning bidder. These orders will be cancelled.



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