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Customer Service and Privacy Policy



Customer Service Schedule
You can reach Artbeads.com Customer Service from 7:30am to 5:15pm (Pacific Time) every weekday except for these U.S. holidays: New Year's Day, Memorial Day, Independence Day (Fourth of July), Thanksgiving Day and Christmas.

Ordering Information
To find information on how to order, payment methods, policies and other helpful information, go to our Ordering Information page.

Shipping
Artbeads.com is your online source for exceptional beads and jewelry making supplies at low prices. As part of our effort to help you save money, Artbeads.com offers FREE shipping in the U.S. on orders of $15 or more. For more information about our shipping options visit our Shipping page.

FAQ
Check out our FAQ page for frequently asked questions about ordering, our site, our products or jewelry making.

Artbeads.com Free Returns. 100% Satisfaction Guaranteed.
Our goal is for you to be completely satisfied with every purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If for any reason you are not 100% satisfied with your order, you may exchange or return most items for a full refund of the original price paid, less shipping, within 60 days. We'll even pay your return postage! We will gladly accept exchanges and returns for store credit anytime after 60 days. Click here for more information and to print your return postage label.

Crystal Rewards: Shop, Share & Earn Points
Earn great rewards for things you're already doing! We'd like to encourage our loyal customers, so we've created a completely free loyalty program to let you reap great benefits like email gift certificates. Enroll in Artbeads Crystal Rewards to earn points as you shop and refer your friends. Find out more and sign up here.

Secure Ordering
All online transactions at Yahoo! Stores such as Artbeads.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. According to CNN, "The prevalent opinion...is that online credit card use is actually no riskier for consumers than traditional 'low-tech' transactions."

Top-Service Award
Artbeads.com has won Yahoo! Stores' Top Service Star, which is considered a sign of superlative quality. It means that our online bead store participates in Yahoo! Stores' Customer Rating Program, whereby customers who have ordered from us have given our bead shop the highest ratings based on factors such as service and overall satisfaction. According to Yahoo!, companies that have been awarded the Top Service Star are the best of the best, with at least 95% positive ratings.

Excellent Seal of Approval
STELLAService, an independent business known around the country for providing consumers with a list of companies with top-rating customer service, has awarded Artbeads.com with their STELLAService Excellent Seal. The company has a network of mystery shoppers who evaluate thousands of different retailers each year in different categories, including shipping, returns and customer support. Since its establishment in 2010, their seal has quickly become the Internet's most trusted standard for finding outstanding customer service. Consumers know to look for the STELLAService Seal for a qualified company that knows how to take care of its customers.

What Our Customers Say

Privacy Policy
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information at Yahoo! Privacy Policy. While Artbeads.com does not rent, sell, or otherwise distribute any personal information to a third party, we may use your email address for communications about your order or to inform you of upcoming promotions and new products.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here. We may also engage third party advertising companies to advertise products or services to you online. These companies may employ cookies, single pixel gifs or web beacons to measure advertising effectiveness. They may also use this technology to serve specialized or relevant advertising content and/or recommendations to you on our site or on a third party's website. Note that any information that these third parties collect via any tracking method is completely anonymous and does not contain any personally identifiable information. If you would like to learn more about network advertisers, including how to opt-out of individual company's ads, please click here.

By uploading an image, adding a link to a video or by making a comment (hereby referred to as “content”), you represent and warrant to us that (1) doing so does not violate or infringe on anyone else's rights; and (2) you created the content you are uploading or otherwise have sufficient intellectual property rights to upload the content consistent with these terms. With regard to the content, you grant Artbeads.com a non-exclusive, royalty- free, perpetual, irrevocable worldwide license (with sublicense and assignment rights) to use, store, to display online and in any present or future media, to create derivative works of, to allow downloads of, and/or distribute any such content. You also give other Artbeads.com users the right to share your content via various social medial platforms integrated with Artbeads.com. Note that you retain all rights and ownership of your content.

We may also engage third party service providers to provide additional functionality on our website. These third parties may collect and/or store data elements for use in providing their services, including, but not limited to, your social media identifier, IP address, browser type, referring/exit pages, and operating system. These data elements will be used solely for the purposes of providing their services and will not be shared with other companies or used for any other purpose.

Trademarks
Artbeads®, Artbeads.com®, ZambaPro®, Metallite®, Caspia™, the color purple (U.S. Federal Trademark Registration number 3,322,007), all page headers, custom graphics and photographs, and button icons are service marks, trademarks, and/or trade dress of Artbeads.com. Product names and company names or logos cited herein may be the property of their respective owners and are used solely to refer to those parties and/or their products. No other use is intended.

Copyrights
All software, web site design, text, graphics, and the arrangement thereof, is Copyright © 1999-2014 by Artbeads.com. ALL RIGHTS RESERVED. Permission is granted to reproduce portions of this web site for the sole purpose of placing an order with Artbeads.com. Any other use of materials on this web site - including reproduction for purposes other than those noted above, modification, distribution, or republication - without the prior written permission of Artbeads.com is strictly prohibited.

Product images are copyrighted by Artbeads.com and may also be copyrighted by the manufacturers of those products or their designers. You may not copy or use these images in any way, except as part of using this web site. Copyrighted images are used on this web site pursuant to 17USC113(c) and no other use is intended.

Errors & Omissions
It is quite rare, but it does sometimes happen that there is an error, omission, or ambiguity in a published sale, description, or price. When this happens we reserve the right to correct the error or to clarify the description. If you have ordered the item before the correction we may cancel the order and issue you a refund or may make other reasonable adjustments. You may also return any item to us for a full refund. (See our Lifetime Guarantee.)
 
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Contact Us


Artbeads.com
11901 137th Ave. Ct. KPN
Gig Harbor, Washington
98329 USA

  Call Us
Phone:
1.253.857.3433
Toll-free:
1.866.715.2323

  Send Us a Message
Email:
support@artbeads.com
Fax:
253.857.2385


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Beads & Jewelry Supplies : Artbeads.com, Swarovski Beads, Glass Beads, Swarovski Crystals, Jewelry Supplies, Charms, Alphabet Beads, Seed Beads, Findings
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